DUTCH ORDERS

All Dutch orders should arrive around 2 – 10 working-days after we have received payment. We use DHL or PostNL for most of our orders.

INTERNATIONAL ORDERS

When ordered, we’ll use PostNL mostly for international delivery. The Shipping rate is dependent on address of delivery. Once all packages leave The Netherlands they’re no longer in the hands of PostNL but in the hands of your specific countries postal service, this process can take up 2-4 weeks. No worries just breath, it will be fine.

EXCHANGE AND RETURNS

Customers can return item(s) within 29 days for (non-used item(s) in new condition). We will either exchange the item(s) or refund your money.

• All products must be returned within 29 days of receipt.
• All products must be in the same condition you’ve received it in.
• Any products purchased in the Sale cannot be refunded.
• All of our fine art prints are made to order, with love and care. For this reason we are unable to accept returns, exchanges or change of mind as we do not hold stock.

We cannot be held responsible for anything that is lost in transit of the return process. When making a return please include your name, order number and reason for return. Once the item has been returned and if everything is satisfactory, your payment will be refunded straight away. Please note that it can take up to seven working days for the payment to reach your account.

Please send all returns to:

Allan René Art & Design Studio
Europalaan 20
3526 KS Utrecht
The Netherlands

LOST OR DAMAGED ITEMS

You understand and agree that Allan René shall not be liable for any direct or indirect damages done by any of the services we provide. All items upon 1000 euro are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company.

We cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

From 1000 euro on up, we’ll send the artworks with insurance. And so the shipping cost will be a bit more. Depending on the size of the artwork.

IMPORT TAXES

Any import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we do not have control over these charges and cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

ADDITIONAL COSTS

Orders within Europe will not be subjected to any additional charges. For countries outside Europe; there may be added additional charges added by your local customs. These fees are paid to the local carrier and customs and are not collected by Allan René.

CUSTOMER SERVICE

If anything isn’t right with your order, just let us know and we’ll make it right, or you can choke us out! If anything make sure to connect with us via our contact page.

ORDERS MIGHT DIFFER

Because our gear is made to order and printed by hand, what you receive may differ a little bit from the photos in the store. We feel it comes with being one of a kind and keeps it more exciting knowing this piece is man-made. So keep that in mind while ordering.

PRIVACY

We promise to always keep personal information like your name, address, email address, or phone number private and for process and delivery purposes only. We do not rent, sell, or share personal information about you with other people or non-affiliated companies.

COMMENTS

When you leave a comments on this site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

COPYRIGHT

All the original products and content on our website is property of Allan René.

NEWSLETTER

When you sign up for our newsletter or when you buy something from us, we add you to our subscriber list. You can expect to receive non-spam emails from us full of gold for the soul, maybe twice a month max. You can unsub anyday.

ADDITIONAL INFO

Allan made it
Kvk #: 59555874
BTW: NL199754196B01